Contact Us

💬 Contact Us We're Here to Help

Have a question, concern, or just want to say hello? We'd love to hear from you. Reach out and our team will get back to you promptly.

📞 How to Reach Us

📧

Email Support

hitianstore@163.com

24/7 · Response within 24h

💬

Live Chat

Available on our website

Mon–Fri · 9AM–6PM CNT

📱

Social Media

DM us on Instagram or Facebook

Response within a few hours

Common Contact Reasons

📦 Order Inquiries

For questions about order status, tracking, modifications, or cancellations, please include your order number in your message for faster assistance.

🔄 Returns & Exchanges

To initiate a return or exchange, please email returns@hitian.com directly. See our Return & Refund Policy for full details.

🤝 Wholesale & Partnerships

Interested in bulk orders, wholesale pricing, or brand collaborations? Select "Wholesale" or "Collaboration" in the form above and our partnerships team will reach out.

📰 Press & Media

For media inquiries, features, or interviews, please contact press@hitian.com with details about your publication and request.

⏱️ Our Response Commitment

We value your time. Our team strives to respond to all inquiries within 24 hours on business days. Messages received on weekends or holidays will be prioritized on the next business day. For urgent matters, please use our live chat during operating hours.