📋 Return Policy Overview

We offer a 30-day return window from the date of delivery for most items. To be eligible for a return, items must meet the following conditions:

• Unused & Unworn: Items must be in their original, unused condition with all tags attached.
• Original Packaging: Products must be returned in their original packaging, including any boxes, dust bags, or protective wrapping.
• Proof of Purchase: A valid order number, receipt, or proof of purchase is required for all returns.
• Initiated Within 30 Days: Return requests must be submitted within 30 calendar days of the delivery date.

📝 How to Initiate a Return

Follow these simple steps to return your item(s):

1. Step 1 — Contact Us: Email our support team at hitianstore@163.com with your order number, the item(s) you wish to return, and the reason for return. We will respond within 24 hours with return authorization.
2. Step 2 — Receive Return Label: Once approved, we will provide a return shipping label (if applicable) and detailed return instructions.
3. Step 3 — Pack & Ship: Securely package the item(s) with all original materials. Attach the return label and ship the package within 7 days of receiving authorization.
4. Step 4 — Inspection & Processing: Once we receive and inspect the returned item(s), we will process your refund or exchange within 5–10 business days.

💰 Return Shipping Costs

* For customer-responsible returns, the return shipping cost will be deducted from your refund unless you choose to arrange your own shipping.

💵 Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. Approved refunds will be processed as follows:

🔄 Exchange Policy

We offer exchanges for different sets , We will refund or request payment of the price difference depending on the situation

• Contact us within 30 days of delivery with your order number and exchange request.
• Exchanges are processed once we receive and inspect the original item.
• If the desired replacement is out of stock, we will issue a full refund instead.
• Shipping costs for exchanges due to our error are covered by us. For customer preference exchanges, standard return shipping fees apply.

🔧 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will prioritize your case:

• Provide clear photos showing the damage or defect, along with your order number.
• We will arrange a free return or replacement at no cost to you.
• If the issue is confirmed, we will ship a replacement immediately or issue a full refund, including all shipping charges.

❌ Order Cancellation

You may cancel your order within 2 hours of placing it, provided it has not yet been processed or shipped. To cancel:

• Email us immediately at hitianstore@163.com with "CANCEL" and your order number in the subject line.
• If the order has already been shipped, you will need to follow our standard return process upon delivery.
• Refunds for canceled orders are processed within 3–5 business days.

📬 Return & Refund Support

Our dedicated returns team is ready to assist you with any questions or concerns: